See Rentchester's measures to ensure your safety against COVID-19 More info

FAQ

COVID-19

General

Subscription

Delivery & pickup

Furniture

Questions

  • Yes, all new orders will be carried out with exceptional safety measures. If the client requires it, we can apply our contactless delivery.

  • If the client requires it, we will apply a contactless delivery:

    • We’ll deliver the item(s) to your threshold, i.e. the front door of your home or apartment or your building lobby, based on what works best for you. Our team will not enter your home.
    • We will call you when we arrive and let you know when we’ve delivered your furniture. If we see you, we will wave a hello (ensuring we maintain a safe distance).
    • Your signature won’t be required — we will take pictures of the items and require a text confirmation that you received the items.

    Some multi-unit buildings are restricting access to non-residents and we are supportive of these measures. Please check with your building prior to our arrival as an unsuccessful delivery will incur a fee.

  • The majority of our items are available for contactless delivery. Most items will come fully assembled, though there are some that may require screwing on legs or tabletops.

    Some items may require a 2-person lift, so keep this in mind when browsing our products.

  • We recognize that each building or living space is unique. Once you place your order, our account management team will reach out to you to determine the nuances of your space.

    Some questions to prepare for include:

    • Does your building lobby or loading dock allow deliveries?
    • How much space do you have outside the door to your apartment (in your hallway or your floor) for the furniture to be placed?
    • What other spaces or alternatives exist in your building if we do not have enough space right outside your door?

    Our team will determine the safest and least invasive place to place your items as close to your front door as possible. Rest assured, we will work with you to figure out the best solution.

  • There will be no maximum on the number of items per delivery. For an especially large delivery, or an especially limited threshold, the team will work to find creative solutions to allow for enough space to make the delivery.

  • Yes, we require that you be home to receive your delivery. Depending on the entryway to your home, you may want to start taking your items inside as our team places them in your entryway, always while keeping a safe distance.

    Once our team has finished delivering your items, they will text you that your delivery is complete and you will assume responsibility for the items.

  • The vast majority of your items will arrive fully or partially assembled so you can easily move the item from your entryway into your home. For items requiring partial assembly, you will only need to take 1-2 steps to complete the assembly (screwing legs into a sofa base, for example).

    The Rentchester team will be available to assist virtually with any questions and support you with the assembly.

  • Yes. However, in an effort to protect against COVID-19, all swaps and pickups will be contactless when possible. If a pickup or swap requires an in-home visit, please let your account manager know that you’ll require an in-home visit.

  • In these times of uncertainty, our main priority is ensuring the safety of our employees, customers, and the communities we operate in. In addition to observing our new contactless delivery protocols, our delivery team have implemented a number of precautions recommended by health authorities.

    • Our furniture goes through a diligent refurbishment process before it is loaded on our delivery trucks. All hard surfaces (wood, metal, marble, leather, glass and hard plastic) are meticulously wiped with disinfectants. All upholstery and soft fabrics are steam cleaned at high temperatures.
    • All our delivery trucks are equipped with sanitizers, disinfecting wipes, latex gloves, and face masks.
    • Our delivery teams have been trained to clean their delivery trucks multiple times a day, and sanitize their hands upon entering and exiting your home.
    • Our team has been instructed to stay home if they show any flu-like symptoms, or if they have been exposed to anyone with symptoms.
  • Rentchester offers high quality, stylish furniture through a flexible subscription model for a fixed monthly fee that includes delivery, assembly, disassembly and collection. At the end of your subscription you have the option to add, swap, buy or return them.

  • The word gives its name to the classic chester sofa, originally from the United Kingdom. Chester’s brand aims to maintain the tradition that represents the classic sofa adapting to new generations through the innovative concept of furniture subscription.

  • Mediante tu suscripción a Rentchester ahorras tiempo, trabajo y dinero. Te contamos los principales motivos por los que hacer renting con Rentchester:

    1. You avoid large initial expenses by distributing them in small monthly fees.
    2. You dedicate your time to more important things than transport and assembly of furniture.
    3. You do not commit to your furniture from day 1, being able to make the decision of whether to buy them a few months later.
    4. You can invest your money in other more profitable assets.
    5. You avoid possible injuries by transporting or assembling the furniture, leave that to the experts.
    6. You save a lot of time by not reading long instructions.
    7. You control your accounts better through a single monthly fee.
    8. You contribute to a sustainable future by extending the useful life of furniture.
    9. You save more money at the end of the month for other more important expenses such as rent, food, education, health and others.
    10. You prevent short-term furniture, such as cribs and other children's furniture, from taking up space in your home when you no longer need them.
    11. You have total flexibility in your life so that furniture is not a burden when making new decisions.
    12. You don't have to take care of temporary furniture, such as summer furniture, the rest of the year.
    13. You redecorate your home any time without major expenses or complications.
    14. You avoid a lot of headaches trying to get rid of your furniture when it comes to moving.
    15. You save important final expenses such as disassembly, transportation and reassembly when you move again.

    The conclusion of all this is that it is not you who should adapt to your furniture, but it is the furniture that must adapt to your circumstances.

  • We're currently furnishing homes in Madrid, but we plan to reach other cities in Spain very, very soon. And to other cities in the world as soon as possible.

    If you are in a city where we currently do not operate, contact us, we will look for a solution that suits you.

  • Everyone who has gone through moving houses knows that it is not an easy process. From the high costs of buying furniture, to long hours wasted choosing them, waiting for carriers and assembling them. When you subscribe to Rentchester, all you have to worry about is packing your clothes and other small items, we take care of the big packages of your life. Leave it to the experts.

  • Of course! Rentchester aims to continue growing. Today, the only way to hire Rentchester is through our platform or by contacting us directly, but we want to provide our services while you rent or buy your new house though a Real Estate agent.

    If you are a Real Estate agent, developer or related, do not hesitate to contact us, we want to work with you.

  • In Rentchester we study each subscription on a case-by-case basis to provide a personalized customer service, so if we consider that your order meets specific requirements, we will be more than happy to offer you a discount.

    If you are looking for a large order, and you are interested in requesting a personalized quote, do not hesitate to contact us through our mail, telephone or come to see us at any of our offices.

  • We are always looking for new candidates to expand our team. Stay tuned to our LinkedIn page to find our vacancies or send us an email with your CV and your dreams at hola@rentchester.com

  • We need your bank details in order to carry out a financial study and determine your degree of financial solvency to subscribe to Rentchester. The process is 100% secure, and your data and credentials are encrypted with bank security standards.

    Kontomatik is an entity authorized by the competent authority to offer this type of services, who will also implement the technical and legal measures necessary to protect your data. In this regard, it is important to note that neither Kontomatik nor Rentchester will access your username or password.

  • Yes, the minimum order is € 65 per month for a minimum of 3 months. However, you can contact us if you have any special request, we will do our best to find a solution.

  • The process is very simple:

    1. Choose on our platform the furniture and subscription´s duration that works for you.
    2. Wait and relax. Your furniture will be delivered and assembled in just 7 days.
    3. Total flexibility. Decide what to do at the end of your plan: buy, extend, swap or return them when life or tastes change.

    We will contact you at the end of your subscription to know your decision. We are sure that you will love the experience.

  • During your checkout process, we'll collect the first month's subscription payment. After that, your monthly subscription fee will be charged on the same day of the month that your furniture is delivered, starting one month after your delivery date.

  • No problem, we are aware that circumstances may change. If you need to cancel your subscription early, simply do it through your account or contact us and we will adjust your subscription according to the months that you have actually enjoyed the furniture.

  • Furniture can never be transported or handled (assembly/disassembly) by someone outside Rentchester. Simply contact us and we will take care of the disassembly, transport and assembly of the furniture to your new home. The costs of such services will be paid by the member.

  • Yes, let us know and we will organize the transportation. Keep in mind that it will have an additional cost depending on the quantity and type of products you want to change.

  • Ending your subscription is very simple. Before the end date, we will contact you to know your decision among the following options:

    1. Buy the furniture: you can buy-out your subscription for retail price, minus the amount you've already paid toward the particular item in subscription fees.
    2. Extend the plan: continue enjoying your furniture for a few more months and we can apply a personalized discount.
    3. Change the plan: return all or some of your furniture and choose new ones.

    In case you have finished with your subscription and want to return your furniture, we will coordinate with you to pick them up on the date you indicate.

  • We accept all major debit and credit cards.

  • Yes, during the checkout process, after defining your plan, we will show you an electronic contract with the specific terms and conditions of your subscription.

  • If you need a detailed invoice you just have to notify us when filling up your billing information during the checkout process or by contacting us directly by phone or email.

  • If you need to make any changes to your payment or personal data, you can do it from your account directly on Rentchester platform or by communicating it to us and we will do it for you.

  • Your plan lasts what you want, from a minimum of 3 months to a maximum of 36 months (if you need more or less time you can contact us and we will take care of it).

    Do not forget that at the end of your subscription, whatever the duration, you can buy, renew, change or return your furniture.

  • Of course! Get in touch with us and we will look for the best solution so you can enjoy the furniture you really need.

  • Of course! You can have as many plans as you need. Each plan will be different and personalized to suit your circumstances.

  • If you have fallen in love with any of our furniture and want to keep them, the purchase option is very simple, you can do it at the end or in the middle of your subscription.

    You can notify us through your account on the platform or by contacting us via phone or email.

  • Delivery, assembly, disassembly and collection are completely FREE, we do not charge anything more than your monthly fee.

  • After defining your subscription, we take care of preparing your order and we will bring your furniture to your home on the date and time slot you indicated. Our team will contact you before shipping, and you only have to open the door to assemble the furniture where you prefer.

  • Your items will be delivered and assembled on the date and time slot that you indicate, we will need a minimum period of 7 days to prepare everything.

  • We need someone to open the doors for us, if you cannot be there, do not hesitate to ask the favor to a relative, friend or trusted person to do so. In that case, you must tell us beforehand to avoid confusion.

  • We will contact you before the end of your subscription in order to know what you want to do with your furniture. If you decide to return it, we will contact you to agree on the date and time slot for collection.

    We will also take care of the disassembly of furniture and transport, so that you can spend your time on more important things.

  • Many of our items are brand new, but some may have been previously used by another Rentchester subscriber. After each deployment, every item undergoes a quality check and extensive sanitation process before it arrives to be assembled in your home. They always seem new.

  • Of course! Just get in touch with us and you can come see us, have a coffee and be able to touch the products before ordering them.

  • Never. Our furniture is designed to last many years, they all go through cleaning processes and small repairs, thus extending the life of the same.

    Ultimately they are donated to organizations with which we have agreements, there is always someone who can continue enjoying them.

  • As we are increasing our network of collaborators we update our online catalogue. If you have a furniture store or factory and want to collaborate with us, do not hesitate to contact Rentchester.

  • From Rentchester we ask our customers to enjoy and take care of the furniture as if they were theirs, we understand that furniture may suffer a normal wear due to its use, but if we find any damage beyond the normal wear, it will be the client's responsibility and we will get in touch with him to solve it together.

  • Currently Rentchester does not offer any insurance on our furniture, although we recommend that you contract it yourself. It is always better to prevent, because of what might happen.

  • No, no deposit is necessary. Everything is charged through a single monthly fee in which everything is included.

  • It is better if you let us know to give you a series of tips on how to clean or repair them yourself. If Rentchester support is necessary, we will analyse it on a case-by-case basis to understand which is the best solution.

    Keep in mind that you are always responsible for what can happen to furniture in your home. We want you to enjoy them as if they were yours, but also to respect them in the same way.

  • Of course! Our furniture is suitable for any family member or friends, we want you to enjoy them as if they were yours. We only ask that you also respect them as if they were yours.

  • Whenever a member has enjoyed a piece of furniture, whether for 1 month or 24 months, it goes through an exhaustive inspection and cleaning process in which we will clean any stain or spill and fix any small damage or imperfection so that it continues to comply with our quality and cleaning standards.

    In this way, the next customer can enjoy it as if it was new.

  • Any comment or proposal is always welcome in Rentchester, just contact us by saying what you are missing in our catalogue and we will do our best to find the best solution, really.